Replica-watches.biz uses the motto “Only sell best quality replica watch”. We, customers, would like to think that all replica companies sell only best quality fake watches, but the fact is that not all of them rise up to our expectations. Let’s take a look at this website and see if it really is as good as it wants us to think.
replica-watches.biz is an online store with a simple, clean and sleek design. I prefer a company that chooses to get attention through the means of its merchandise and not thorough elaborate layouts, banners and slogans. Less text on the home page would be an improvement for this website’s esthetics and would allow the visitors to see the more important information from the bottom of the page without having to scroll down that much, for example, the 20% off banner, the recommended watches and the articles section. Sometimes it is better to keep it short. No one ever reads the presentation text from the home page, especially if it’s annoyingly long.
The website has two options that I just adore: registering an account and having your own wishlist. All online stores should have these two functions as they do half of the work for you. Having an account allows you to monitor the status of your orders after you log in. Both you and the merchant save a lot of time. Instead of contacting the company all the time to ask about your order, you just check it in the order information from your account. Just a few clicks away. The whishlist allows you to save all your favorite items and to view them again without having to browse the whole collection. You have less hassle to deal with.
I am pleasantly surprised to see that the delivery is free anywhere in the world. There are not that many replica companies that offer free worldwide delivery with ones of the most reputable shipping carriers. The orders are sent mainly with EMS, but also with DHL, UPS or FEDEX and the shipping takes about 5-7 business days. This seems almost too good to be true.
The collection is pretty huge, but I don’t like the fact that most of the brands are under the “More” category. This category is quite long and it includes very iconic brands such as Omega, Tag Heuer, Jaeger LeCoultre and Chopard. Each brand is divided into collections making it very easy to get to the particular style you are interested in. They should work on the menu of the website and change it to one that offers the same visual advantage to all brands. This way the potential customers will be able to see all the available brands from the first moment they access the website.
In the lower right side of the page we see that the accepted payment methods are Visa, Discover, Mastercard, American Express, Money Bookers, JBC and Cirrus. It is really impressive to find a replica seller with so many payment options, but don’t get too excited yet! The truth is that this merchant can accept only Visa, JBC and Western Union. The other card types were mentioned just to keep your interest at maximum level. Yeah, it was just a little trick.
The website advertises a 10 days money back guarantee, but the policy may be a little bit too strict. More precisely, within 24 hours after the delivery you must send your complaint to the company as well as photos or videos of the defective item. Ok, and what if the product breaks in the second day or third day or if you simply do not like it? The 10 days money back guarantee should mean that you have the right of returning the package within the first 10 days from the delivery if in any of these 10 days you realize that the product isn’t what you were expecting it to be. No questions asked.
There is no mention of the warranty for the watches or of the estimated life expectancy of the products. Considering the very restrictive money back policy, I wouldn’t be surprised if there was no warranty. Still, if a warranty is provided then its conditions should be impossible. The heart of a business is its customers and a happy customer will always return to place more orders. If you don’t stand behind your products than you will lose all potential return purchases.
Pictures: The photos are pretty decent quality and show many different angles of the replicas. You can definitely see all the details and all the important aspects that need to be considered when you are thinking of buying a knock off. I especially like the fact that the photos are taken on a white background, the theme-color of this website.
Domain registered: Australia
The company doesn’t have a contact email or phone number, but at least it has a contact form and a live chat. The live chat is the best way to contact a seller and get from him a response in real time. It helps you save a lot of time and fixes important issues on the spot. I clicked the chat button and waited for about 10 minutes for “operator Jack” to join the chat session. He didn’t say a thing for more than 15 minutes. After a total of 25 minutes or more I concluded that enough of my time was spent trying to communicate with this merchant. If there is anything in this world I hate more than a company not offering customer service then this would have to be a company offering bad customer service.
Summary: replica-watches.biz is your average replica seller with its good looking website, brilliant product photos and alluring free shipping. It seems an excellent choice when it comes to buying an imitation watch, but the truth is that it may not respect the satisfaction of its customers and refuse to stand behind its products if these would turn out to be of inferior quality.
Last modified: February 7, 2013