Hugowatches.com

“Best replica Swiss movement watches online” is the tag line used by hugowatches.com to get the attention of its potential customers. We have heard this so many times that it has become such an annoying cliché.  Still, we got to grant it the benefit of the doubt so continue reading this review and learn how to separate the pretty advertising lines from the real facts.

PROS

Hugo Watches Since 1999. This is the statement made on the home page about the long tradition the company has on the replica market. The website seems to be a trusted source of Swiss replica watches, a reputable merchant and a company with a rich experience. The page is flawlessly constructed and particularly elegant due to its classy design and incredibly simple layout.  It has the look of a company that knows what style and refinement are and applies them to its everyday business.

The merchant sells both Swiss and Japanese watches and has a pretty restrictive selection of brands. Only a few luxury watch companies deserve to find a place in its collection. Needless to say that the menu is quite simple, easy to use and this is kind of helpful as in just a few clicks you find what you are looking for. The prices start at $129 and go up to $800. Of course, the quality and the stones used on the watches are the ones that influence this significant price variation.

The product descriptions are very detailed and specific. I like how it explains every feature, every material and every piece of information that is relevant to determine the accuracy and quality of these replicas. In addition, the same attention to detail and functionality is repeatedly represented on the website thorough the currency selection function, account and wishlist options, newsletter submission form and recently viewed section. Everything is carefully implemented so that it considerably improves your shopping experience with hugowatches.com.

The delivery time is 7-12 business days and the company is able to ship worldwide. The main carriers are EMS and DHL and a tracking number is provided for the package. The shipping fee is a flat rate of $20 regardless of the recipient’s country.  Orders that are over $499 benefit from free shipping.

CONS

The texts are written in poor English and some of them include sentences that make absolutely no sense. It is very obvious that the company is Chinese. Still, you have to give them credit for the great job they do with website.

The company offers 3 days refund and exchange policy. I find it pretty harsh. Most merchants provide a 10 or 14 days return policy. You need at least a week to test the watch and get used with its functions so you can conclude if it works correctly or not. In 3 days with the joy and excitement of finally receiving your replica watch, everything may seem perfect. After the 3 days period you still get a chance to correct any eventual flaws IF spotted during the one month repairs warranty time frame. Be advised that all returned items are subject to a 25% restocking fee and a $30 return fee. Shipping and handling charges are non-refundable. There are so many conditions that you honestly feel how everything seems to work in the disadvantage of the customer.

Sadly, hugowatches.com only takes Visa card payments.  A huge disappointment especially when you consider the fact that it advertises Visa, Mastercard and Western Union in the bottom of the page. I know, most of us own a Visa, but it still makes you feel unconfident when you think how limited the company is from this point of view. Any liable and experienced online merchant is able to process at least 3 payment options. The payment preferences of all online shoppers have to be equally satisfied.

Pictures: The photos are pretty decent, but the quality is not that good. Also, different products have photos taken in different studios with different lightning and backgrounds. This shows that the company doesn’t own the images, that they probably use different suppliers and these suppliers provided the photos, or that they simply don’t own any product photos and they copied everything from other online sources. It is my opinion that the pictures can not be trusted to estimate the actual quality of the replicas you will be getting from hugowatches.com.

Domain registered: USA

Customer service:  How do we contact hugowatches.com? The answer is that we don’t. Or at least this is what the company hopes to happen. They only provide a contact form on the website. Besides this, there is no other way to reach them, no phone number, no email account and certainly no chat. I absolutely disagree with this type of approach towards customer service. It only shows how less the company cares about the needs and satisfaction of its customers.

Summary:  Hugowatches.com provides a carefully selected range of luxury watch brands and promises to deliver a quality comparable to the one of the original timepieces. The prices are fair and the policies do more justice to the company than to the customer. Before buying from this merchant make sure you understand that a replica watch is only a replica and no matter how it is advertised it will always be just a pale reflection of the genuine watch.

One response to “Hugowatches.com”

  1. Stasys says:

    My order 20141111085931680000021475. No reply fromyou. Brgds

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